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Answers, care guidance, repair support, and project resources for Poggesi umbrellas and outdoor furnishings.

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Frequently Asked Questions

How do I know if my umbrella can be repaired?+

Most Poggesi umbrellas can be repaired, helping extend the life of your outdoor investment while maintaining the appearance and performance of the product.

Our team will evaluate the umbrella based on photos, videos, or an on-site inspection to determine the best solution. In many cases, structural components, hardware, or fabric can be repaired or replaced without needing to replace the entire umbrella.

Do you provide replacement fabric?+

Yes. Poggesi offers replacement fabric for many umbrella models, depending on the fabric collection, color availability, and product specifications.

Our team will help identify the correct fabric option to ensure the replacement maintains the original look, performance, and quality of your umbrella.

What information is needed to request a repair?+

To help our team evaluate the repair as efficiently as possible, we recommend providing photos of the damage, the quantity of umbrellas affected, the umbrella model or dimensions (if available), the property or project location, and a brief description of the issue.

This information allows us to quickly determine the best course of action and provide the appropriate support recommendations.

How can I help extend the life of my umbrella?+

Proper care and daily operation can significantly extend the life and performance of your Poggesi umbrella.

We recommend closing umbrellas during high winds, operating the opening and closing mechanisms properly, and using protective covers when the umbrellas are not in use. Regular care helps preserve both the structure and fabric, ensuring long-term durability and appearance.

How do I start a repair request?+

Starting a repair request is simple. Contact the Poggesi support team with photos and details of the issue, and we will guide you through the next steps.

Our team will review the information provided and help determine the best repair or replacement solution for your project.

Email: support@poggesiusa.com

Need Textile or Furniture Support?

For all inquiries regarding our textiles or furniture collections please reach out via email or via our support portal and a member of our customer service team will reach out to you.

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